*Our warranty does not cover damage caused by normal wear, abrasion, misuse, improper installation, accidents, alteration, disassembly of electronics, or damage to original parts of the vehicle related to crashes, improper installation, or improper use. Cutting or tapping the original light pod and light bar wiring voids all warranties.
Order Processing & Fulfillment
Fast Free shipping
All orders placed on eu.DenaliElectronics.com will be fulfilled by Vision X Europe from their warehouses in Genval, Belgium.
Enjoy free shipping on all orders over €249 shipped to locations within the European Union. Shipping to Norway is available for 288.43 NOK for orders below 11,537.20 NOK and is free for orders above that amount. Shipping to Switzerland is available for 24.03 CHF for orders below 961.32 CHF and is free for orders above that amount.
Orders ship inclusive of VAT in the European Union and Switzerland, exclusive of VAT in other regions. No duties are applicable to shipments delivered to locations within the European Union, but duties are applicable to orders delivered to other regions.
What if part of my order is on backorder?
If an item is backordered, the item will be clearly labeled as backorder or pre-order. If your order contains a backordered item, the order will only ship once the backordered item is available. Please allow 2-6 weeks for backorders to be fulfilled.
When will my stuff ship?
We ship Monday - Friday. Orders for in-stock items will usually leave the warehouse on the next shipping day. Orders placed Saturday and Sunday will ship the following Monday.
Once shipped, when will my stuff arrive?
We ship via multiple carriers (UPS, TNT, DPD, & GLS). Once your order has shipped you will receive tracking information via email.
Do you ship international?
Yes, to select countries within the EU.
Can you send my order "signature required"?
Due to the increasing frequency of stolen packages, we strongly urge you to request “signature required” for orders over €750. If you choose not to have your order delivered signature required and your package is stolen after delivery, Denali Electronics can provide the information you need to recover your funds from your credit card company but we cannot be held responsible for the shipment.
Returns
Hassle free returns
You may return any new, unused items (in complete packaging) that you have purchased from us for a full refund within 60 days of delivery for any reason.
Shipping damage?
If your order arrives with shipping damage, contact us immediately upon receipt. Do not attempt to install the items. Keep all shipping boxes and email us photos of both the boxes and the damage to the product itself. We will work to file a claim with the shipping company on your behalf and set you up with a replacement order to get you back on the road as soon as possible!
Return Policy
Returned products must be in new, complete, unaltered condition with no signs of installation. The original box, packaging, manuals, tags and informational literature must be present and undamaged.
The cost of return shipping is the customer's responsibility. For returns being shipped back from locations in the USA, customers can choose to buy a prepaid return shipping label for €12.00.
Un-used items returned with missing or damaged packaging, tags, bags, or boxes may be returned to the customer or subject to an additional repackaging/repair fee of up to 25% as needed to cover the cost of restoring the item to new condition.
Used and altered items are not eligible for return. If such items are received and their original value is below the cost of return shipping, they will be disposed of without refund. If their original value exceeds the cost of return shipping, we will provide the customer with the option of purchasing return shipping or disposing of the items without refund.
Once your return has been received and inspected (usually in 1 to 5 business days of receipt), we will initiate a refund. Depending on your credit card company, it may take an additional 2 to 10 business days for the credit to be posted to your account.
How to start a return
If you are having trouble with installation or you're not sure if you purchased the right items, Contact Us for tech support. We'll get you on the road in no time!
If you still wish to return the item, visit our Start a Return page. Your order number and email address will be required to start a return; you can look these up in your order confirmation email.
Warranty Policy
Warranty claims should be submitted to the official DENALI Distributor in your country or the retailer from whom you purchased the product.
Our warranty is limited to repair or replacement of the purchased item at our discretion. Our warranty does not cover damage caused by normal wear, abrasion, misuse, improper installation, accidents, alteration, disassembly of electronics, sun fade of finishes, or damage to original parts of the vehicle related to item failure, crashes, improper installation, or improper use. Warranty coverage is limited to the original purchaser of the item from Denali Electronics or an authorized reseller (proof of purchase required) and does not extend to used items purchased through 3rd parties (Craigslist, eBay, etc.). Warranties are limited to those expressly provided above. All other warranties, including implied warranties of merchantability and fitness for a particular purpose, are specifically excluded. Shipping charges to Denali Electronics are the responsibility of the customer. Labor costs of third-party installation shops to remove and reinstall products or repair other parts of the vehicle are not covered.
To process a warranty claim, we require that the product to be shipped back to us for inspection at the owner's expense. Once the product is inspected, our warranty team will either repair the product to working condition, provide a replacement part, or provide a working replacement in similar or better cosmetic condition if the product can not be repaired. Denali Electronics will pay to ship the item back to customers located within the US (excluding AK, HI, PR).
How to request a warranty repair:
First, be sure to read our policies above to confirm that your product qualifies for warranty repair. Then simply fill out the form below and one of our representatives will get right back to you! Be sure to include the following information to ensure speedy processing.
- Name
- Subject ("Warranty")
- Email Address
- Order Number
- Description of the issue
